A new investigation by The National Audit Office (NAO) found two thirds of people had been locked out of Universal Credit claims because of ID issues.
The Government runs a digital programme called Verify - but the NAO has dubbed it a failure.
People sign up for Verify to prove their identities, so they can securely access online Government services, mostly during claims for Universal Credit .
Others sign up for reasons such as to claim a tax refund or renew a driving licence.
The NAO report found Verify’s performance has "consistently been below the standards initially set, and take-up among the public and departments has been much lower than expected."
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